Return/Refund Policy

Returns/Refunds

Our policy lasts 30 days. If 30 days have passed since tracking number confirms receipt of the item, unfortunately we can’t offer you a return or replacement. Returns and refunds are granted for those items that were received damaged or were not ordered in the original order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We strive to provide you with unique and quality items.  If an item is damaged our Company Policy is to replace, not refund.  We are a small company that operates on very slim margins. Because of this we can provide you with the best prices available on the internet on the coolest items around. However, due to this we must ask that prior to ordering you make sure you really want the item as returns and exchanges cut into our profits significantly. We apologize for any inconvenience.

We do not furnish return labels, and you must have an authorization code supplied by us to return an order. If you return an order to us without authorization, no refund will be applied. You can obtain a return authorization code by emailing our support at support@sutmm.co.  If you do not obtain an authorization code and return the item/or refuse delivery, a replacement or refund will not be granted.  If you refuse delivery the item is returned to the manufacturer, not us, and we have no way of determining if it has been received by the manufacturer.  When you have received an authorization code to return an item it is advisable to have a tracking number on the package so you know when it was received by us.

We also do not exchange items ordered for incorrect sizes. All products offered have an accurate sizing chart included on the product page. Please verify and double check your correct sizing against the sizing charts provided prior to ordering.

Due to the hygienic nature of the products used in preparation or storage of food items, we do not accept returns on these items once it has been opened. 

If you are approved for a refund, once the returned item is received, a request will be sent to your Credit Card Company/PayPal account, which normally takes 5 to 10 days, for the credit to appear on your account/statement.