Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or replacement. Returns and refunds are granted for those items that were received damaged or were not ordered in the original order.

We are a small company that operates on very slim margins. Because of this we can provide you with the best prices available on the internet on the coolest items around. However, due to this we must ask that prior to ordering you make sure you really want the item as returns and exchanges cut into our profits significantly. We apologize for any inconvenience.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not furnish return labels, and you must have an authorization code supplied by us to return an order. If you return an order to us without authorization, no refund will be applied. You can obtain a return authorization code by emailing our support at [email protected]

We also do not exchange items ordered for incorrect sizes. All products offered have an accurate sizing chart included on the product page. Please verify and double check your correct sizing against the sizing charts provided prior to ordering.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

We apologize for any inconvenience these policies may create. These policies have been put into place to ensure you receive the very best pricing available for the items we sell. Thank you for your cooperation.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 11125 Park Blvd. Suite 104-108, Seminole, FL 33772

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

SUTMM Returns
11125 Park Blvd. Suite 104-108
Seminole, FL 33772

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.