Refunds & Returns

We'd Love To Help YOU!

Please call us at 831-217-6714 and one of our super friendly customer service agents will be happy to hear your concerns and help you in any way possible.

Return and Refund Policy

Did you place an order that is delivered from our U.S. warehouse? After the order is placed, modifications or cancellations cannot be made. This is due to the rapid processing of your order to ensure the shortest shipping times.

Received your order and you’d like to make a Partial or full return?
Follow these 3 easy steps:


1. Email support@sutmm.co to inform us about your concern and whether you’d like a full or partial return.

2. An authorization number will be quickly issued for you.

3. You are responsible for paying for the return shipping to our U.S. warehouse in Jacksonville,FL and the order is subject to a $2 restocking fee that will be subtracted from your refunded amount.

Please note that once the refund has been processed it may take 3-5 business days for it to reflect on the payment method used for initial purchase.

Returns are to be shipped to:

SUTMM Returns
6100 Philips Hwy #2
Jacksonville, FL 32216

ORDERS FULFILLED FROM OUR OVERSEAS WAREHOUSE

We have a 30-day customer satisfaction guarantee. After 30 days of the tracking number confirmation receipt of the item, returns or replacements aren’t covered by the guarantee. Returns and refunds are granted for those items that were received damaged or mistakenly sent in the order. To be eligible for a return, items must be 100%  unused in the same conditions that you received it. Original packaging must also be 100% intact.

We strive to provide you with unique and quality items.  If an item is damaged our Company Policy is to replace, not to refund.  Due to this, we must ask that prior to ordering you make sure you really want the item as returns and exchanges cut into our profits significantly. We apologize for any inconvenience.

We do not make return labels, The authorization code we’ve issued to you must be provided in the return label. If you return an order to us without authorization, no refund will be applied. You can obtain a return authorization code by emailing our support at support@sutmm.co and informing about your concern.  If the authorization code is not issued to you and you return the item/or refuse delivery, a replacement or refund will not be not granted.  If you refuse delivery the item is returned to the manufacturer, not us, and we have no way of determining if it has been received by the manufacturer.  When you have received an authorization code to return an item it is advisable to have a tracking number on the package so you know when it was received by us.

We do not exchange items ordered for incorrect sizes. All products offered have an accurate sizing chart included on the product page. Please verify and double check your correct sizing against the sizing charts provided prior to ordering.

If you are approved for a refund, once the returned item is received, a request will be sent to your Credit Card Company/PayPal account, which normally takes 5 to 10 days, for the credit to reflect on your account/statement.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sutmm.co and send your item to:

SUTMM Returns
6100 Philips Hwy #2
Jacksonville, FL 32216

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

SUTMM Returns
6100 Philips Hwy #2
Jacksonville, FL 32216

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.